Pre-Sales FAQ

 

Frequently Asked Questions

 
Which Operating Systems do you offer?
We offer the following 32 / 64 Bit Distributions:
  • CentOS 6
  • CentOS 7
  • Ubuntu 14.04
  • Ubuntu 15.04
  • Ubuntu 16.04
  • Ubuntu 18.04
  • Ubuntu 19.04
  • Debian 8.0
  • Debian 9.0
  • Debian 10
  • Fedora 20
  • Fedora 21
  • Fedora 27
  • Suse 12.3
  • Suse 13.1
  • Scientific 7.1
  • Scientific 7.4
  • Turnkey Distros ( Joomla Ready , Drupal Ready , MediaWiki Ready, etc )
  • Windows Server 2008R2
  • Windows Server 2012
  • Windows Server 2012R2
  • Windows Server 2016
  • And Others OS by request

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Are there any discounts for paying quarterly, semi-annually, annually?

Yes! We provide the following discount levels:
Monthly - 0%
Quarterly - 5%
Semi-Annually - 10%
Annually - 15%
Discounts are offered by Promotional Codes:

  • Quaterly - discount35
  • Semi-Annually - discount610
  • Annually - discount1215
 
How many IP addresses are included?
1 IP is included free of charge.
 
 
Can I buy extra IPs?
Yes, just contact Billing and provide the number extra IP's that you require. Additional IP's are $2/month.
 
Do you offer backups?
Yes we do offer backups; firstly our servers run RAID10 which offers protection from disk failure. If you would however like to have a separate backup we can offer this to you as an add-on, backups are made to a separate backup server and monthly pricing is 15$ Per Month
 
 
Do you offer 100% server uptime?
We offer a 99.9% uptime guarantee on our Network.
 
What about software / services support?
You have total control over the VPS. You can install any software.
 
 
How many users go onto each machine?
This depends on the individual size of the VPS's that are on the server, our current servers run 64GB, 128GB, 256GB of RAM, RAID 10 over 8 Enterprise SAS or SSD Hard Drives and Dual 16-24 Cores Xeon Processors providing over 240Ghz of processing power.
 
I plan to grow, can I upgrade?
Of course you can! When you're ready to upgrade just let us know, all we need to upgrade the ram and disk space even we dont need to turn off your VPS . Simple.
 
 
I’ve done something and broke my VPS?
No worries you can reboot it or even start over by rebuild it.
 
Can I reboot my machine?
Yes. All VPS's can perform soft or hard reboots. These are completed via control panel that we provide you.
 
What about support?
Our VPS plans are self managed as standard; this means that you are responsible for security, maintaining the VPS, installing software and all administration. If you don’t have an extensive experience with server administration or simply don't have time for it we offer a Full Server Management addon for $15/month. Also we have a free-of-charge support in the Client Panel through support tickets .
 
 
Do you have a control panel?
Yes – We use Free Webmin Control Panel . If you require an other control panel we can provide the following:
  • Full cPanel/WHM License: 38$ per month
  • Full cPanel/WHM with Fantastico: 42$ per month
  • New! cPanel VPS Optimized: 15$ per month
  • Direct Admin: 18$ per month
  • ServerCP: 11$ per month
 
What about payment methods?
We accept the following:
  • PayPal
  • Skrill(Moneybookers)
  • Bitcoin
  • and more... please read here...
 
How many domains can I host?
It's your VPS so there is no limit.
 
 
What if i want to cancel?
It would be sad to see you go but if you do wish to cancel simply submit the request via the Client Area. Do note that all requests must be submitted 14 days prior to your next billing cycle.
 
How do I sign up?
Easy, just click the order link to the VPS you would like and follow the sign up process.
 

 

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